Question 1

How secure is shopping in Pranachy Store ?

Accepted Answer

It is completely safe to buy in our virtual store. Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer). The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

Question 2

In what currency are the prices?

Accepted Answer

The prices are in Us Dollars

Question 3

Which payment methods are accepted in the Store ?

Accepted Answer

We accept payment by credit card (Visa, Master card, or American Express)  By check, money order, international postal money order, Western Union and PayPal.

Question 4

What exactly happens after ordering ?

Accepted Answer

After placing the order, you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse next business days no later than 3 days.

Question 5

Does the product have any warranty?

Accepted Answer

All products have at least one year warranty. Our retailers replace, repair or exchange defective devices if the problem is not due to misuse. This warranty does not include AC adapters, which are added free of charge. Some products have a 2 or 3 year warranty, this information is on the description of the item.

Question 6

What are the shipping costs ?

Accepted Answer

Each product has its own shipping fee that is calculated in the cart. It varies from $11 to $20 for each product except for large devices. If you are interested in buying multiple items, you can contact us for a shipping discount at pranachy@protonmail.com or say hello in Telegram @Pranachy

Question 7

How long will delivery take?

Accepted Answer

It all depends of the item purchased. For example, orgone generators take less than 4 days to arrive if your address is in the United States. Each product is shipped from the distributor closest to the provided address. But in general the delivery to the United States normally takes 7 to 15 business days and to the rest of the world from 11 to 22 days aproximately.

For detailed information please write us an email at pranachy@protonmail.com or contat us in Telegram at @Pranachy

Question 8

Do I have to pay a customs duty for the goods ordered in Pranachy ?

Accepted Answer

After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. Pranachy Store has no influence over this procedure.

Question 9

Can I return the product to get a refund ?

Accepted Answer

Of course ! if you are not satisfied for any reason, you may return your order, or any part of your order for a full refund. We promise your money back if the item is received in perfect condition and original packaging.

You have 7-15 days to return it and when the product arrives at the retailer, the refund will be made immediately. Each product offers a different money back guarantee, some  even up to 15 days. In the product description you will find the information.

Normally the buyer must bear the cost of returning the items to the seller but some products include free return, which is notified in the description of the product. When you ordered items from different retailers you must follow the return instructions for each retailer individually.

We work with different distributors and brands all over the world and if you order different products in Pranachy that are from different retailers, you will receive separate packages. Each package must be returned to the distributor that shipped the product to you but detailed explanation about the refund policy going to be included in the package.

Question 10

I am having technical difficulties and have questions regarding my product.

Accepted Answer

If your problem is not covered in the manual, we can explain to you through a video call the operation of your device, just send us an email to pranachy@protonmail.com to plan the meeting.

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